Healthcare · 2024
Call The Doctor
A telemedicine platform with EMR integration, taken from idea to launch in under twelve weeks, reliable enough to carry real remote care.
99.9%
Timeline
Under 12 weeks to launch
Team
6 engineers, 1 product manager, 1 devops
Services
The situation
Remote care only works if the technology disappears. When someone is unwell, a dropped call or a record that loads the wrong patient costs more than a moment of frustration. It costs faith in the whole service, and that faith does not come back easily.
Call The Doctor needed a telemedicine platform that connected to existing health records and stayed available around the clock. They also needed it fast, without trading away the reliability that makes remote care safe to trust.
A few choices that mattered.
The decisions that shaped the build, and why we made them.
We built the product and its infrastructure as one
No handoff between an app team and an ops team. The same people who built the features owned uptime, so reliability was a design decision rather than an afterthought.
Observability from day one
We instrumented everything early, so problems surfaced on a dashboard before a patient ever felt them on a call.
Careful EMR integration
We connected to existing health records and treated sensitive data with the care the domain demands, even with a deadline pressing.
Built for weak networks
We hardened the call experience for a patient at home on a shaky connection, because that is where real calls happen.
What Zeto owned.
The parts of this engagement that were ours end to end, not handed off between vendors.
- The product and its infrastructure, built by one accountable team
- EMR integration and the careful handling of patient data
- Reliability as a design goal: observability, alerting, and uptime
- The call experience on real devices and weak home networks
What went into production.
- A live telemedicine platform with reliable video consultations
- EMR integration so clinicians work from a single record
- High availability with observability and alerting built in
- A call experience hardened for poor networks and real devices
- Secure handling of sensitive patient data end to end
What it added up to.
From first conversation to live patient consultations in under twelve weeks, holding 99.9% uptime since.
uptime
weeks to launch
integrated day one
availability
In plain words
The platform went from idea to launch in under twelve weeks and has held 99.9% uptime carrying real remote care since. Clinicians trust it with their day, and patients reach care without fighting the software to get there.
We went from first conversation to real patient consultations in under twelve weeks, and nothing about it felt rushed. The platform has carried care every day since.
Let's build something that compounds.
Bring your objective and your constraints. We will come back with a focused execution path, and we stay accountable to the outcome.